I tried canceling AOL by phone last summer. The conversation that ensued is similar to this guys' on You Tube. You only need to listen a minute or so to get the gist, but believe me, this conversation is identical to the one I had. This was after I waited 7 minutes to get through to a live person. Oh, and I don't believe the person in this tape got fired. He was probably promoted to the collection department.
Because one of my boys needed AOL for his own use, I agreed to pay a smaller amount for continuing service. A month later, AOL offered their services to the public for free. My brother and parents don't pay a dime for using the same service that is costing me $9.99 per month.
Earlier this year, I canceled the credit card from which AOL payments were deducted because those folks were also gouging me. ($5.00 to pay by phone and payment deadlines that kept shifting.) I haven't been able to call AOL or contact them to make new payment arrangements and to point out that I am paying for a service that everyone else gets for free.
Just now I prepaid 80% of my contract by mail, telling these folks I WANT OUT! Honestly, it's harder to get rid of an AOL account in this country than to get a divorce. And AOL? They've got sucker written all over my name.